1. Setup and Placement
- Montage: Furniture is assembled by our professional team during delivery. If the customer disassembles or relocates the product, the warranty will be void.
- Placement: Position your furniture away from direct sunlight, heat sources, and damp areas to prevent fading, warping, or mold. Use felt pads to avoid floor damage.
2. Usage
- Purposeful Use: All furniture should be used according to its intended purpose. Chairs and sofas are designed for adults to sit on; standing, jumping, or climbing on these items can cause damage and void the warranty. Similarly, tables are designed for dining or placing items, not for standing or sitting on.
- Weight Capacity: Exceeding the weight limits of any furniture item may cause structural damage, voiding the warranty.
- Indoor Use: These items are intended for indoor use only. Outdoor exposure can lead to damage that is not covered by the warranty.
3. Care and Maintenance
- Fabric Care: Regularly vacuum to prevent dust buildup. Professional cleaning is recommended for deeper stains.
- Wood and Metal Surfaces: Keep surfaces dry to avoid rust and warping. Be cautious of sharp objects on lacquered wood surfaces to avoid scratches, which are not covered by the warranty.
- Cushion Maintenance: Plump and rotate cushions regularly to maintain shape and comfort.
4. Spill and Stain Management
- Immediate Action: Blot spills immediately to prevent stains. Avoid rubbing to prevent pushing the stain deeper into the material.
- Wood and Painted Surfaces: Use coasters and placemats to protect from heat and liquid damage. Clean spills immediately.
5. Warranty Coverage
- Structural Issues: The warranty covers structural problems like frame or joint failures. Cosmetic damage, improper use, and impact damage are not covered.
- Improper Use: Any damage from using furniture outside of its intended purpose, such as standing on chairs or tables, is the customer’s responsibility and will void the warranty.
6. General Recommendations
- Routine Checks: Regularly inspect all furniture for wear or damage. Address issues promptly to prevent further deterioration.
- Professional Assistance: For any concerns beyond routine care, consult a professional to ensure the longevity of your furniture.
By following these guidelines, you can maintain the quality and appearance of your furniture, while ensuring that you remain within the warranty terms.