1. Setup and Placement
- Montage: Furniture is assembled by our professional team during delivery. If the customer disassembles or relocates the product, the warranty will be void.
- Placement: Position your furniture away from direct sunlight, heat sources, and damp areas to prevent fading, warping, or mold. Use felt pads to avoid floor damage.
2. Usage
- Purposeful Use: All furniture should be used according to its intended purpose. Chairs and sofas are designed for adults to sit on; standing, jumping, or climbing on these items can cause damage and void the warranty. Similarly, tables are designed for dining or placing items, not for standing or sitting on.
- Weight Capacity: Exceeding the weight limits of any furniture item may cause structural damage, voiding the warranty.
- Indoor Use: These items are intended for indoor use only. Outdoor exposure can lead to damage that is not covered by the warranty.
3. Care and Maintenance
- Fabric Care: Regularly vacuum to prevent dust buildup. Professional cleaning is recommended for deeper stains.
- Wood and Metal Surfaces: Keep surfaces dry to avoid rust and warping. Be cautious of sharp objects on lacquered wood surfaces to avoid scratches, which are not covered by the warranty.
- Cushion Maintenance: Plump and rotate cushions regularly to maintain shape and comfort.
4. Spill and Stain Management
- Immediate Action: Blot spills immediately to prevent stains. Avoid rubbing to prevent pushing the stain deeper into the material.
- Wood and Painted Surfaces: Use coasters and placemats to protect from heat and liquid damage. Clean spills immediately.
5. Warranty Coverage
- Structural Issues: The warranty covers structural problems like frame or joint failures. Cosmetic damage, improper use, and impact damage are not covered.
- Improper Use: Any damage from using furniture outside of its intended purpose, such as standing on chairs or tables, is the customer’s responsibility and will void the warranty.
6. General Recommendations
- Routine Checks: Regularly inspect all furniture for wear or damage. Address issues promptly to prevent further deterioration.
- Professional Assistance: For any concerns beyond routine care, consult a professional to ensure the longevity of your furniture.
7. Electrical and Lighting Products
- Electrical components are covered under a 1-year warranty.
- Issues caused by voltage fluctuations (e.g., high or low voltage) are not covered.
- Lighting Products: Bulbs are not covered under warranty. Replacing or resolving bulb-related issues is the customer's responsibility
By following these guidelines, you can maintain the quality and appearance of your furniture, while ensuring that you remain within the warranty terms.