Outlet items are either new or ex-display items, which may have wear & tear or other small issues, hence the heavily reduced price and we do not accept refunds or returns on these products. This item is a one-off item to be sold on a first-order, first-served basis. We are advised by our colleagues that you were given the opportunity to inspect the item in detail, in person prior to purchase to avoid dissapointment as outlet items are non refundable.